RTscan tries best to provide reliable products and services, but in case of any quality problem, we try to make customers save time and worry less, so we provide a warranty as below (valid from 8th-March-2021) :
3 years warranty for all scanner engines and 13 months warranty for all the other products since the date of delivery.
For any quality problems:
- For small orders that below 100 units, RTscan provides free repair or replacement with both sides shipping cost and Chinese side tariff paid by RTscan.
- For orders over 100 units, RTscan will provide 1% spare scanners free of charge for your quick replacements in case some scanners don’t work.
For defective products that exceed the 1% spare scanners, RTscan provides free repair or replacement with both sides shipping cost and Chinese side tariff paid by RTscan.
- For man-made damage within warranty time, RTscan provides paid repair with both sides shipping cost and tariff paid by the customer.
- For all barcode scanner engines, RTscan provides 3 years warranty for the scan engine itself, all the accessories are 13 months.
If you need any support about warranty, contact our salespeople or send us a message below: